SmartFix NTRIP Connection Troubleshooting Diagram
If your field controller or drone is failing to connect to the SmartFix server or failing to download the mountpoint source table, follow this diagnostic workflow to isolate the issue.
1. Diagnostic Flowchart
The "Source Table" Test
The fastest way to determine if your hardware is connected to the internet is to request the Mountpoint Source Table. If your controller throws an error before the list of mountpoints appears, your device does not have internet. * Solution: Check your SIM card, ensure the APN is correct (e.g., internet), or switch to a mobile Wi-Fi hotspot.
Case Sensitivity
SmartFix passwords are strictly case-sensitive. A common error is a mobile keyboard automatically capitalising the first letter of the password.
IP Address vs DNS
If the server name www.smartfix.co.nz fails to resolve, your internet provider might be having DNS routing issues. *
Solution: Replace the server name with the direct IPv4 address: 60.234.42.123.