---
title: How to troubleshoot your SmartFix NTRIP Connection
description: "SmartFix NTRIP Connection Troubleshooting Diagram\nIf your field controller or drone is failing to connect to the SmartFix server or failing to download the mountpoint source table, follow this diagnostic workflow to isolate the issue."
---

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1. [Welcome to the Global Survey Knowledgebase](https://knowledgebase.globalsurvey.co.nz/?hsLang=en)
2. [SmartFix](https://knowledgebase.globalsurvey.co.nz/smartfix?hsLang=en)
3. [SmartFix Troubleshooting and Diagnostics](https://knowledgebase.globalsurvey.co.nz/smartfix?hsLang=en#smartfix-troubleshooting-and-diagnostics)

# How to troubleshoot your SmartFix NTRIP Connection

### SmartFix NTRIP Connection Troubleshooting Diagram

If your field controller or drone is failing to connect to the SmartFix server or failing to download the mountpoint source table, follow this diagnostic workflow to isolate the issue.

#### 1. Diagnostic Flowchart

 

![ntrip\_connection\_troubleshooting\_flowchart](https://knowledgebase.globalsurvey.co.nz/hs-fs/hubfs/ntrip_connection_troubleshooting_flowchart.png?width=670&height=1006&name=ntrip_connection_troubleshooting_flowchart.png)

### The "Source Table" Test

The fastest way to determine if your hardware is connected to the internet is to request the Mountpoint Source Table. If your controller throws an error before the list of mountpoints appears, your device **does not have internet**. \* **Solution:** Check your SIM card, ensure the APN is correct (e.g., `internet`), or switch to a mobile Wi-Fi hotspot.

### Case Sensitivity

SmartFix passwords are **strictly case-sensitive**. A common error is a mobile keyboard automatically capitalising the first letter of the password.

### IP Address vs DNS

If the server name `www.smartfix.co.nz` fails to resolve, your internet provider might be having DNS routing issues. \* 

**Solution:** Replace the server name with the direct IPv4 address: `60.234.42.123`.

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